Your source for frequently asked questions

How long is my membership?

Your membership is one (1) year. All memberships expire 365 days from the date of your registration.

Does my membership automatically renew?

Your membership will be automatically renewed annually on the expiration date. If you do not want to be automatically charged for membership renewal, please contact us at community@dfwima.org.

What is your cancellation policy?

To cancel your membership and receive a full refund, please contact our Community team by sending an email to community@dfwima.org within 30 days after processing payment. No refunds will be issued if the membership was active within the 30-day cancellation period. “Active” includes, but is not limited to the following actions below:

Purchased event tickets

Usage of partner benefits

To cancel your membership and receive a full refund, please contact our Community team by sending an email to community@dfwima.org within 30 days after processing payment. No refunds will be issued if the membership was active within the 30-day cancellation period. “Active” includes, but is not limited to the following actions below: Purchased event tickets Usage of partner benefits.

How do I register guests?

If guest registration is allowed, there will be an option to add an additional registrant during your registration process.

How do I find my invoices?

If you are not already logged in to GlueUp, please do so. Go to the Manage Profile dashboard in GlueUp. Once in the Manage Profile dashboard, click on the "Invoices" icon. Use the "Filter by Status" dropdown to display the invoices you would like to view.

Where is my event history?

All of your registration information is accessible through the Manage Profile dashboard. To see event history, click on "Event Registrations."

How do I add my social channels to my profile?

Go to the Manage Profile dashboard by clicking here. If you are not already logged in, please do so. Once in the Manage Profile dashboard, click on the "Networks" icon. Select the social network you wish to add and input your profile page url.

How do I mark a page as a favorite?

Browse to the page you would like to add to your favorites. Click on the gray star near the top of the page. Enter your desired page name, select a privacy option and click "Submit."

How do I reset my password?

Click here and enter your username or the email address associated with your account. Answer the math question to verify you are human and click "Reset Password." You will receive an email containing a link to enter a new password for your account.

How do I hide my profile information?

Go to the Manage Profile dashboard by clicking here. If you are not already logged in, please do so. Once in the Manage Profile dashboard, click on the "Preferences" icon. Uncheck any fields you wish to hide from your profile.